SAFEQ Cloud Known Issues and Limitations


SAFEQ Cloud Version Limitation
3.21 Locations can be created/update via API using incorrect formats for the combination of locationData & locationType parameters (EOPNG-5685)
3.0 Enabling plain API port on API service doesn’t open port 7303. Workaround is to restart the server hosting the API service (EOPNG-2114)


SAFEQ Cloud Version Limitation
3.10 When using loadbalancer without sticky session, webclients are not supported.
3.0 In some configurations, expired jobs not printed counts as printed in reports (EOPNG-1229)
3.0 Page range print option does not work for TCP and IPP protocols (EOPNG-1156)
3.0 Number of copies and collation does not work for TCP print protocol (EOPNG-1265)


HCP Version Limitation
3.26 Cannot update an access control entry related to an inactive authentication provider (EOPNG-6071)
3.11 Duplicate Card IDs can be set for the same user via SAFEQ Cloud Web UI & API (EOPNG-4259)
3.10 Google authentication limited to use with Chromebooks for user creation
3.0 IPP can in some configurations fail with “Authentication error” for Windows workstations joined an Azure domain with Azure AD configured in SAFEQ Cloud. Workaround: Use PC client to distribute IPP queues or specify simple username in IPP path
3.0 Azure AD authentication does not support multi-factor authentication “MFA”. To enable 1FA authentication if 2FA is required, is to whitelist the SAFEQ Cloud server making authentication requests in Azure. Alternative is to use the “One-time password” feature in SAFEQ Cloud or Azure/ADFS single-sign-on
3.0 Azure AD Authentication – user cannot login to SAFEQ Cloud if they have a ‘sharepoint admin’ role in Azure AD (EOPNG-2605)

SAFEQ Cloud Web UI

SAFEQ Cloud Version Limitation
3.20 Errors appear on Web UI when making modifications concurrently on Access Control by multiple users on the same customer (EOPNG-5599)
3.0 Internal Error in SAFEQ Cloud Web UI when trying to delete pending print job from shutdown pc client running local storage (EOPNG-2125)
3.0 SAFEQ Cloud Web UI screen may become unresponsive after deleting a pending job from a storage which is offline/no longer available (EOPNG-2214)

Mobile Printing

SAFEQ Cloud Version Limitation
3.24 Airprint is not working with iOs version 15.5 (EOPNG-5913)

PC Client

SAFEQ Cloud Version Limitation
3.27 In case of a heavy load, HCP may start additional nodes and use them to store documents submitted to the cloud. After the load returns to normal, these nodes will shut down in order to conserve resources. As the documents are not stored in a shared cache, it is not possible to release a document stored on a terminated node. This problem can be solved by submitting the document(s) again.
3.19 The default printer within SAFEQ Cloud PC Client may not always be set.
3.15 At the moment, you can not set up any default driver options on the SAFEQ Cloud PC client for Mac OS. For instance, BW/color and simplex/duplex as default. This is possible on the Windows PC client
3.0 the print queues are not removed if uninstalling just after printing and before logout
3.0 For Citrix thin clients or Windows Terminal Services clients, user or location specific printers are not supported. Print queues created by the SAFEQ Cloud PC Client on Windows thin clients, are all created as shared among all sessions on the Citrix or Terminal Services host. When PC Client detects the session is running in a Terminal Services session, it will not delete printers on custom logout.(EOPNG-2018)
3.0 macOS SAFEQ Cloud PC client – print + staple using Adobe Reader DC with collate option not working as expected (EOPNG-2062)


SAFEQ Cloud Version Limitation
3.10 Search function does not return results for Servers. You can utilise the Servers view and filter for Secondary Gateways by status (All/Online/Offline/Disabled/Updateable) to view these.
3.0 Nested group lookup not supported (EOPNG-2683)


SAFEQ Cloud Version Limitation
3.8 TLS 1.3 cannot be enabled for channel communications over Port 2560 (messaging between Primary and Secondary Gateway, PC Client in “Local Storage” mode and Primary) – Limitation removed from version 3.24

System Infrastructure

SAFEQ Cloud Version Limitation
3.0 On SUSE Linux default installations, the Linux servers own hostname doesn’t always resolve to itself, depending on outside network DNS/DHCP configuration. Make sure the server can resolve its own hostname


SAFEQ Cloud Version Limitation
3.0 Not all permission checks are enforced. Permissions relating to print functionality, such as Color Print, Copy, Scan etc, are not in effect

Embedded Applications

General Embedded Functionality

SAFEQ Cloud Version Limitation
3.22 Amount of copies cannot be reduced on embedded clients if job is sent with multiple copies (EOPNG-5757)
3.20 Embedded clients are limited to displaying 50 Pull Print jobs at any one time
3.0 Not able to login to embedded release clients in the offline mode for Azure user

Brother Embedded Application

SAFEQ Cloud Version Limitation
3.22 Incorrect pages & totals are displayed on reports for copies using duplex option (EOPNG-5756)
3.22 Scan reports are not displayed on SAFEQ Cloud Web UI (EOPNG-5761)
3.21 Card enrolment does not work with DNS & secure link (EOPNG-5668)
3.21 Logout by card swipe does not work (EOPNG-4848)
3.18 Unable to uninstall Brother embedded and after uninstalling user can still login & perform print functionalities (EOPNG-5529)
3.15 Card swipe from Brother device home page may not enable login – swipe to login from application screen if affected (EOPNG-4865)

Canon Embedded Application

SAFEQ Cloud Version Limitation
3.13 The Canon embedded client only works with DNS using HTTP protocol via port 8704

HP OXPd Embedded Application

SAFEQ Cloud Version Limitation
3.22 Color scan jobs are registered as BW under Reports (EOPNG-5783)
3.12 Devices must have a screen size bigger than 2.7 inches

HP WorkPath Embedded Application

SAFEQ Cloud Version Limitation
3.25 User department & groups are not displayed on Job History API for Scan jobs (EOPNG-5975)

KM IWS Embedded Application

SAFEQ Cloud Version Limitation
3.24 Copy jobs not reported for bizhub C227 & C250i (EOPNG-5964)
3.15 Logout by card swipe not working (EOPNG-4876)
3.15 Unable to wake up KM MFD with IWS from sleep-mode using card swipe (EOPNG-4593)
3.13 No notification or message if the scanned document is too big to be sent by email (EOPNG-4657)

KM OpenAPI Embedded Application

SAFEQ Cloud Version Limitation
3.25 Web client is configured with Short ID instead of “username+password” (on the KM bizhub C250i) (EOPNG-5997)
3.21 MS Azure OAuth2 & Okta user login & card enrolment does not work with no domain & OTP (EOPNG-5692 / EOPNG-5665)
3.21 Logout by card swipe does not work for the current logged in user (EOPNG-5636)
3.21 Card enrolment fails for LDAP users if no domain is entered (EOPNG-5661)

Lexmark Embedded Application

SAFEQ Cloud Version Limitation
3.23 Copy jobs not displaying under Reporting (EOPNG-5835)
3.22 Cannot convert duplex jobs to simplex (EOPNG-5767)
3.22 BW job are registered as colour jobs under SAFEQ Cloud Web UI Reports (EOPNG-5774)
3.0 The embedded terminal cannot be uninstalled from the administration Web UI
3.0 Unable to uninstall the Lexmark embedded (EOPNG-533)

Ricoh SOP Embedded Application

SAFEQ Cloud Version Limitation
3.21 ShortID & Password characters not hidden immediately by asterix on device (EOPNG-5652)
3.21 Using “admin” as a local SAFEQ Cloud admin username cannot login. Workaround is to use a different username for the local SAFEQ Cloud admin user (EOPNG-5605)
3.0 Deployment report in UI as Installed in some rare cases despite Device not reachable error

Sharp Embedded Application

SAFEQ Cloud Version Limitation
3.23 Username & ShortID login options are always available even if not included in embedded config (EOPNG-5829)
3.0 User is not logged out by card swipe (EOPNG-613)
3.0 The Sharp embedded terminal cannot be uninstalled from the administration Web UI
3.0 While installing the sharp if the printer is rebooting then status on the GUI is struck in “installing”
3.0 Screen is not refreshed automatically when the configuration is changed from UserId login to ShortId login
3.0 If the card reader is disconnected from the printer, not possible to login with username and password

Xerox Embedded Application

SAFEQ Cloud Version Limitation
3.23 Xerox VersaLink C605X – Copy Reporting is not working (EOPNG-5831)
3.23 Xerox VersaLink – Delete job & refresh job list buttons not working (EOPNG-5832 / 5833)
3.22 Login for previous account still possible after new install & configure (EOPNG-5815)
3.20 Card enrolment is not possible
3.20 Advanced print button is not working (EOPNG-5562)
3.0 Fails to deploy to C405 and 7845 as these models cannot support DNS/hostname for AuthenticationHostAddress. Workaround is to add secondary servers IP address to Account domains and map to server gateway with terminal service, in which case the IP address is used for Xerox Smart Auth AuthenticationHostAddress
3.0 Copy and scan reporting not supported for Xerox embedded client (EOPNG-2645)


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