Initiating remote updates

Starting from SAFEQ Cloud server version 3.9 it is possible to update Secondary Gateways centrally using SAFEQ Cloud web portal and “Servers” view.
Secondary Gateways which can be updated are displayed when Updatable servers filter is selected:

Secondary Gateways are considered updatable when the following conditions are met:

  • This is a Secondary Gateway (not a primary SAFEQ Cloud server)
  • The Secondary Gateway is online
  • The version of the Secondary Gateway is 3.9 or higher
  • There is an update available on YSoft CDN web site which is newer than the version running on this server

Note: for the on-premise installations of SAFEQ Cloud primary server the YSoft update site must be available:, port 443. If the primary server does not have access to the Internet it is possible to configure it for custom update site. For more information please contact technical support which will assist in configuring primary server for that. The gateways do not need access to the CDN web site.

To perform update choose one or more Secondary Gateways from this list and press “Schedule update” button:

Update of the selected Secondary Gateways will start in the background. The update status can be monitored in the “Update state” column by pressing Refresh button. It is possible that the Secondary Gateway will be gone from the list of updatable servers, in this case choose “All servers” from the filter.

If update is successfully applied the status will change to Update applied and there will be a small icon displayed which allows to rollback the server update.

Rolling back the update

In some cases it is necessary to perform a rollback of the applied update, for example if the updated software does not work as expected. SAFEQ Cloud provides a possibility to rollback the update even if the Secondary Gateway remains offline (so does not connect anymore to primary server). If the gateway stays offline after the update the rollback is possible within 72 hours. If the gateway comes online then the rollback is always possible.

To perform the rollback click on the small rollback icon in the server status column and press “OK” in the confirmation window:


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