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Messaging configuration is used to enable SAFEQ Cloud to deliver messages, such as emails with scanned documents, to users.

A messaging configuration is added for each delivery mechanism, for example, an email SMTP delivery. Furthermore, a messaging configuration is required for any feature of SAFEQ Cloud using email.


Note that SMTP Scan Workflows with the System default Messaging email connector used by Pure Cloud terminals utilize the globally available Amazon Simple Email Service (SES SMTP). This service has the following limitations:

  • The maximum size of the email message is 40MB (including images and other types of attachments).
  • Messages larger than 10MB are subject to bandwidth throttling. Depending on your sending rate, the service may be throttled for you to as low as 40MB/s. This means that your users would be able to send a 40MB message at the rate of 1 message per second or two 20MB messages per second. Therefore, if your scan workflows generate large files, the scan jobs may not be delivered. For these cases, we recommend configuring your own SMTP provider.

Adding a new Messaging configuration

  1. Click Add to add a new Messaging configuration.
  2. Enter the mail servers SMTP settings for outgoing email, including choosing relevant ports and security protocols as needed for the SMTP mail server. Any email service can be used, as long as it supports standard SMTP protocols, including Office365, Google Gmail, Exchange, etc.

    We strongly recommend using a secure Connection mode. An insecure mode may expose sensitive data such as scanned documents, usernames, and passwords to potential attackers.

  3. Select the Messaging service from the drop-down list that will send the email using the SMTP configuration. If no service is already created, you can add it by clicking Add.
  4. You can test the settings by entering an email address to receive a test email, and clicking Send test email. We recommend you to choose an external test email address, to confirm that SAFEQ Cloud can send emails to all users. The configured message service will deliver the test email from SAFEQ Cloud to the SMTP server, which will then forward it to the recipient.
  5. If an error occurs, make sure that:

    • A Message Service has been added to a server.

    • Firewalls are open from the server hosting the message service and to the SMTP server on the ports used.

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