Using Ricoh Cloud Terminal

Registering your card

Logging in and out

Logging in

The authentication method depends on how your administrator configured the terminal. You can log in via card, PIN (Short ID), username/password, or their combinations. Follow the instructions on the screen.

Logging out

Tap the logout button in the right-hand top corner of the screen.

If the terminal is configured to use authentication by card, you can also log out by placing your card on the card reader.

My quick actions application

My quick actions application enables you to access frequently used functions, such as print all jobs or use a scan workflow immediately after login. The quick action buttons are displayed according to your rights and scan workflows assigned to you.

Printing and managing jobs

Log in to the Cloud Terminal. You will see My quick actions screen.
If you wish to release all of your print jobs, tap Print all.
If you wish to release only a specific print job or jobs, tap My print jobs.

If you are in another application than My print jobs, tap the Home button to access the home screen and then tap Secure Print.
My print jobs screen will be displayed. Select the print job(s) you wish to print from the list and tap Print. You may also delete selected print jobs by tapping Delete.
After tapping Print, you will see a status screen with progress.

Above the overall progress, the status of the currently processed job is displayed with one of the following values:
- Waiting – The job is yet to be processed.
- Printing – The server tries to print the document from any location with network visibility to the printer (called "optimized print."). Without network visibility, the print method will change to Downloaded and printing.
- Downloading – The job is being downloaded for print by the Cloud Terminal.
- Downloaded and printing – The downloaded job is being printed by Cloud Terminal.
After the last job has been delivered, a success message will appear. Once a job is printed, it is displayed on the Printed tab.
If any job fails to be printed, the following error message with the number of failed jobs will appear: "X/Y jobs failed to print. Please try again or contact your administrator."

Scanning

Log in to the terminal. You will see My quick actions screen.
You can run scan workflows from My quick actions screen or from My scan workflows screen.
My quick actions screen displays the first three workflows from all scan workflows that your administrator made available to you. Tap the workflow you wish to execute. The workflow will start immediately.
My scan workflows screen displays the list of all scan workflows available to you.

If you are in another application than My scan workflows, tap the home button and then tap Secure Scan.
Tap the workflow you wish to execute. The workflows that do not require any user input are called instant workflow and are marked with a flash icon..
While scanning, you will see the Scanning workflow in progress screen. When scanning from glass or having Merging originals enabled, the following screen will be displayed when the scanning is finished.
If you want to continue scanning, insert more documents into the document feeder. Otherwise, tap Finish.

Troubleshooting

Printer issues during printing

If there is an issue with the printer during the Printing phase, the Check Status button at the bottom will have a red illumination.

If there is an issue with the printer during the Downloading or Downloaded and printing phase, the Check Status button on the bottom will have a red illumination and the following message will appear:

Paper jam during scanning

If a paper jam occurs during scanning, you will see the Scanning error screen.

After removing the jammed paper, you can cancel the scan job by tapping Cancel scanning or continue the scanning by tapping Continue scanning.

Paper size not recognized

If a document is missing on the glass or the paper is misaligned, you will see the Scan status screen.

Provide documents to be scanned or align the paper on the glass correctly.

Empty screen in My scan workflows

If your screen with workflows is empty, it means that no scan workflows have been assigned to you by your administrator. Contact your administrator.