Configuring OKI/Toshiba to Support the At Sign in a Username

The Situation

When any of YSoft SafeQ 6 users' usernames contain the @ character, a scan issue with the YSoft SafeQ scan application occurs.

• The solution is to set the configuration option internalLdapReplaceAtChar in YSoft SafeQ system settings (expert view) to the value \# – all occurrences of @ will be replaced with #.
  

Limitations

Even if internalLdapReplaceAtChar is set, there are limitations related to the Username and Password authentication method. So, if a user with the username, e.g., user@domain.com is logged on OKI Embedded Terminal using Username and Password, the following limitations may occur:

•  The SafeQ Scan application does not work.
•  Copy does not work – the "Permission of execution denied" message displays on the device after pressing the start button.
•  The user cannot go to the browser application on some devices.

Because of these limitations, the authentication method Username and Password is not supported in combination with usernames containing the @ character.