YSoft SafeQ allows deployment of so called "LD licenses". In certain situations YSoft SafeQ may determine device is not eligible for such a device and will perform deactivation, followed by a mail notification to the administrator:
Limited devices were found which don't fulfill the rules for limited devices. Because using of such devices is forbidden, the following devices were automatically deleted.
Prerequisites for LD device:
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Verify that MFD is certified for LD license in Hardware Compatibility List (HCL).
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When adding LD device, make sure to tick checkbox "Use LD license for this device" in SAFEQ management interface.
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If you do not see the checkbox, make sure license supporting LD is in place (Dashboard -> widget YSoft SafeQ version -> License information -> you should see there that you have devices with "LD (Limited Devices) with embedded terminal" available).
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License reactivation may be required if LD was added recently.
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Make sure YSoft SafeQ can read MFD information via SNMP:
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the SNMP protocol must be enabled on MFD
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the device in YSoft SafeQ must be configured with proper SNMP settings for MFD (i.e. with SNMP v3 credentials when v3 is used)
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YSoft SafeQ - SPOC component - must be able to communicate to MFD via SNMP (e.g. requires Firewall exceptions)
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Notes:
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If it is found that device is not eligible for LD license, the device gets deactivated automatically.
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Devices that are turned off and cannot be contacted through network at all are not deactivated.
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Devices that are temporarily inaccessible via SNMP but remain reachable via TCP are not deleted instantly, multiple check in range of several hours are made before the device is considered as non eligible. Long term inaccessibility of SNMP protocol will lead to device deactivation.
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The reason for deactivation can be found in spoc.log* at the time of deactivation.