Requirements and known limitations of YSoft SafeQ Embedded Terminal for Sharp

General notes

Embedded Terminal is a software extension of Sharp devices.
Without the EAM module, Scan management is not available and a print job list is not refreshed after print.
Embedded Terminal requires licensed and configured Sharp OSA Platform (ACM and EAM module) at the device (OSA version 3.5 and higher).
YSoft SafeQ Embedded Terminal for Sharp - 2nd Gen. is supported only on Sharp OSA Platform 5 and higher
- Devices with Sharp OSA Platform 4.5 and lower might work as well but were not tested and are not officially supported.
CR5 device line with Sharp OSA Platform 6 does not support YSoft SafeQ Embedded Terminal for Sharp - 1st Gen.
- Use YSoft SafeQ Embedded Terminal for Sharp - 2nd Gen instead.

Logout with a card is not possible when the card reader is in keyboard mode.
Logout with a card is not possible when the device is not fully unlocked (the user did not enter the copy or scan applications after logging in).
The initial-screen property is only supported on devices with OSA 4 and higher.
If the MFP device is asleep, the user must start the device manually before swiping the card at the USB card reader.
When the user credential (i.e. user name, password) are not filled in, the Login button is active, but it does not make any action.
Print is not supported for users with username "admin", "blankuser", "service", "users", "other", "other2", "system", "invalid", "vendor", "vendor2" and "servicefss" as these are internally reserved words.
In case of changing AMX2/3 license keys, Terminal Server must be restarted before installation of ET.
In IC Card Mode enabled on the device and Sharp mode set on the USB card reader swiping the card causes occasional blinking of the display.
The Authentication feature has to be installed with the mode set to To device when both AMX2 and AMX3 licenses are enabled.

Proper functionality of Advanced Finishing options is guaranteed only when using one of YSoft Universal Print Drivers.
The following options are not supported: 3-punching and top punching, staple-right, half-folding, and Page Range.
Not all Finishing options are supported on every device, for detailed information please see the Hardware Compatibility List (HCL)

YSoft SafeQ Payment System is not supported on devices without AMX 3 license.
The print/copy operation may not stop immediately once the minimal balance is reached. Depending on the device, there can be a small delay that allows the users to overrun their balance by about 4 pages. Therefore, registration of debt has to be allowed in YSoft SafeQ Payment System. Otherwise, user would be able to continue printing and copying even after using up credit.
When the job is suspended due to insufficient funds, the following behavior differs depending on the supported OSA version.
- OSA version < 4.0 It is not possible to print, copy or scan on the device, unless the suspended job is manually deleted.
- OSA version ≥ 4.0 Suspended scan and copy jobs are automatically deleted; Print jobs are stopped and waiting for user input (retry / delete).
If more jobs are printed in one batch, it might happen that the following jobs are suspended even though the user has enough credit.
- The reason for this is that the quota calculation for the next job is done before the accounting information from the previous is sent.
- The suspended jobs can be released on the "Limits" native screen, here it is possible to select the suspended job and re-check the limits. After confirmation, the job is released.

It is not possible to use a quota defined as PRINT or COPY (without color specification). Only definitions like PRINT COLOR or COPY BW are allowed.
Print all or print more jobs – it is possible that not all jobs are printed. It depends on the balance of quotas. The strategy for reservation is the same as for credit handling.
- Balance < 100 – the whole quota is reserved (jobs have to be printed one by one)
- Balance ≥ 100 – half of the quota is reserved (jobs can be printed in batches)
It is possible, that the device will copy or print up to 3 pages more than allowed by quotas. Therefore, users can end up with a negative quota limit.

The Authentication feature has to be installed with the mode set to To each application.
Authentication is not required for copying.
The authentication screen is displayed after pressing the Sharp OSA button.
Copy and scan jobs are not visible in the YSoft SafeQ management interface.
Copy, scan, and print jobs are not visible on the history screen.
Accounting is not available.
After installation, log out and after canceling card assignment or authentication, the user is navigated to screen “Select external application”.
In the case that the Authentication Mode is configured "To each application", the USB IC Card mode is not working (the USB keyboard mode must be configured).

After authentication user is navigated directly to the embedded terminal application (The initial-screen property has to be set to sqprint).
Return to the embedded terminal from Sharp native screen is not possible.
Scanning is not available.

In the case that both licenses are enabled (AMX2, AMX3) and the user login, he is taken to the Sharp OSA native panel (not directly to the YSoft SafeQ application).
The Authentication feature has to be installed with the mode set to To device.

OSA 6.5 devices and newer are currently not compatible with YSoft SafeQ in MFP factory default configuration.
To allow the installation and operation of the terminal following changes must be done within MFP Web UI before installing the terminal.
- System Settings > Security Settings > Condition Settings
  - Uncheck Reject Request from External site checkbox
- System Settings > Security Settings > SSL/TLS Settings
  - Uncheck Verify Signature of Server Certificate of the Other Party checkbox if the default SafeQ self-signed certificate is used
  - Uncheck TLS 1.3 checkbox
- System Settings > System Control > Advanced Settings > Press OK > Enter code 00048
  - Check Enable Legacy Cipher Suites for TLS checkbox
After applying these changes, reboot the MFP.