Troubleshooting YSoft SafeQ Demo

Problem: Demo does not run or does not work correctly.

  • Run demo cleanup and then try to run YSoft SafeQ Demo again.

  • If this does not help, please report the problem to Service Desk. Such report should contain:

    1. Folders logs, profiles, tmp which are located in the folder with YSoft SafeQ Demo.

    2. Description of the problem.

    3. Description of steps to reproduce the error.

    4. Windows version

    5. YSoft SafeQ Demo version. If you are not sure which version do you use, include the file version.txt located in the folder with YSoft SafeQ Demo


Problem: After starting YSoft SafeQ Demo the following error appears: "The application has failed to start because its side-by-side configuration is incorrect."

  • Open YSoft SafeQ Demo folder. Install vcredist_x86.exe which is located in folder vcredist.

  • If the problem persists, try updating Windows using Windows Update.

  • Should the problem persist after Windows Update finishes, please report the problem to Service Desk. Such report should contain:

    1. Problem description

    2. Windows version

    3. YSoft SafeQ Demo version. If you are not sure which version do you use, include the file version.txt located in the folder with YSoft SafeQ Demo.


Problem: After starting demo cleanup as administrator an error message "ERROR: Run as Administrator!" appears.

  • Check if Server service (LanmanServer) is running. If not, then try to start the service and then try to run the cleanup again.

  • If this does not help, please report the problem to Service Desk. Such report should contain:

    1. Folders logs, profiles, tmp which are located in the folder with YSoft SafeQ Demo.

    2. Description of the problem.

    3. Description of steps to reproduce the error.

    4. Windows version

    5. YSoft SafeQ Demo version. If you are not sure which version do you use, include the file version.txt located in the folder with YSoft SafeQ Demo.